Sheriff Jolaoso | Work

AppFolio

At AppFolio, I was a product and service designer. I designed, researched, and supported engineering for the online payment portal experience and various property manager app experiences.
In the space of service design, I collaborated across the service and product organization to support bringing new vertical service offerings to market, addressing needs across onboarding, training, customer service, & product experience.

Key work & projects include...

AppFolio Online Portal - app responsible for facilitating rent collection for 1% of rent payments in the US, and counting
Key features for property managers, including texting, accounting, move-out process, tenant management, & owner communications
Customer journey mapping in support of customer support & community association vertical
Service design efforts to support self-service for customers using AI

Case studies

AppFolio Online Portal case study

More work

Microsoft

Empowering organizations to check-in on the pulse of their teams

GoFundMe

Unifying user experience for fundraisers & charities across the world

Get in touch

I enjoy applying my skills through the whole customer experience. I know that my when what I design enters the real-world, there will something new to support, educate about, sell, and market.

I am keen on strategizing these aspects just as much as I want to focus on the design and implementation of the ideas developed through research, ideation, and evaluation.

I also enjoy supporting systems that allow designers and teams to focus on strategy. Specifically, developing business and design tools that can be reused and improved over time.

If you feel that my skills can help you or are something you’d like to learn more about, email me. I’m looking to opportunities to share what I know, learn, and refine my knowledge.👍🏿✌🏿.

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Download my resume